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Tanjay Phones with USB Connection

For everyone out there with the Tanjay style IP phones ( Nortel IP 8540 or Polycom CX700), this minor issue will have your users going crazy. If you provided your users with a USB cable to connect...

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Static with Catalina Phones – maybe not the phones fault…

I've been working hand in hand with a client to isolate some static/clicking sound issues for users utilizing the CX200 (Catalina phones). We did a good amount of monitoring and didn't see a single red...

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From The People Who Brought You: Static with Catalina Phones – maybe not the...

On to the reason for the post. Way back on July 9th I wrote a post about hardware problems causing static and clicking sounds on Catalina's. What we've found after some more testing is below: Continue...

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Update on the extra ring on Tanjays

From the original article here, the new UCUpdates package released today addresses the issue. Here's a KB from Microsoft detailing the issue. http://support.microsoft.com/kb/972087/ Continue reading →

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For all who are having audio quality issues with MOC and Vista, a request for...

All, I currently have a case open with Microsoft around call quality issues when utilizing Vista and MOC.  These issues can occur with a Catalina or any other device that is connected to your PC.  We...

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A workaround for folks experiencing quality issues when using MOC and Vista

After working with Microsoft for the passed few weeks on a significant audio quality issue we have found what's causing the problem and a good workaround until a fix is released. Continue reading →

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OCS Patches Released

Today a number of new patches were released including updates for OCSPE (Phone Edition), OCS and Communicator. Included in the Communicator update is a fix for the audio quality issue I wrote about...

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